Edson Zegarra

DevOps Engineer · Cloud Infrastructure & SRE Support

Hi, I'm
Edson Zegarra

8+ years across technical support, cloud troubleshooting and infrastructure operations. Currently at LocalStack, debugging AWS emulation, Docker networking and Terraform for teams around the world — from Lima, Peru.

What I do

Areas of focus

Cloud & Infrastructure as Code

Building and debugging AWS environments with Terraform, CDK and Docker — including the weird edge cases where emulation and reality disagree.

AWSTerraformDockerKubernetesHelm

CI/CD & Automation

Pipelines, scripting and GitOps workflows that take manual steps out of the loop and make deployments boring — in the good way.

GitHub ActionsGitLab CIPythonBashArgoCD

Troubleshooting & Root Cause

Log analysis, minimal reproductions and structured escalations. From NOC incident response to distributed-system debugging at L2.

Log analysisIncident mgmtTCP/IP · DNSITIL v4

Where I've been

Experience

Technical Support Engineer (L2) LocalStack Jan 2025 — Present

L2 support for teams building AWS applications locally across 100+ emulated services. I reproduce and resolve incidents involving service emulation, Docker networking, APIs and IaC, and prepare structured escalations for engineering.

Customer Support Engineer Liferay Nov 2022 — Jan 2025

Supported enterprise authentication (SAML, LDAP, Azure AD) for Fortune 500 clients. Daily Linux CLI work, root-cause analysis, and database troubleshooting across MySQL, Oracle and SQL Server.

Technical Support Engineer Expeditech (MSP) Oct 2023 — Oct 2024

Systems administration across 7+ multi-client environments: Active Directory, Intune endpoint security, VPN, migrations and patch management against SLA targets.

Access Administrator Banco de Crédito BCP Jun 2022 — Nov 2022

IAM operations for enterprise financial platforms — user lifecycles, permissions and least-privilege access controls under regulatory compliance.

NOC Engineer Speedcast Oct 2019 — Jun 2022

24/7 monitoring of global network infrastructure. Diagnosed TCP/IP, DNS, routing and VPN incidents, coordinated Tier 3 escalations, and wrote the runbooks and post-mortems.

Service Desk Analyst Aynitech 2017 — 2019

Bilingual L1/L2 support for global users — where the whole thing started.

Toolbox

Skills & technologies

Cloud & IaC

AWS core servicesTerraformAWS CDK / SDKDockerKubernetesHelm

CI/CD, GitOps & Automation

GitHub ActionsGitLab CIGitArgoCDPythonBashPowerShell

Databases

MySQLSQL ServerOracleAmazon RDSPostgreSQL

Networking & Ops

TCP/IPDNS · DHCPVPNFirewallsLinux CLIITIL v4

Background

Education & certifications

Network Engineering — UPCUniversidad Peruana de Ciencias Aplicadas, Lima · 2019–2023
ITIL v4 FoundationCertified
AWS Solutions Architect — AssociateIn progress
English — Full professional proficiencyDaily use with U.S. & global teams · Spanish native

Get in touch

Let's work together

Open to DevOps and infrastructure roles, and always up for a conversation about cloud tooling. Remote-friendly, UTC−5.